OUR CLIENTS SAY IT BEST
"[Leading High Performing Teams] is a great eye opener as to what you need improvement on but were not aware of. It teaches you how to work as a team as well as lead a team. I think all employees at me company should be required to take this workshop."
-Team Leader
OUR CLIENTS SAY IT BEST
"[Creating Successful Managers] was one of the best training classes I have ever taken. The facilitator's experience brings a lot to the table. His energy level is always high and helped us stay engaged throughout the long days."
-Manager
OUR CLIENTS SAY IT BEST
"The class success is a function of the facilitators and the attendees. I thought Brookeside did a fantastic job with the content and pace. The group activities were great as we got to work as teams."
-Manager
What Makes Us
UNIQUE
Brookeside training differs from most other training programs in eight key ways.
CUSTOMIZABLE OPTIONS
Customize each workshop to your business, industry, and needs – nothing is “off the shelf”.
FEEDBACK
Incorporate 360° feedback from direct reports, peers, managers, and self-assessments.
ACTION PLANS
Create 30-, 60-, and 90-day action plans for each participant.
COACHING
Conduct manager coaching sessions prior to many workshops.
ROLE PLAYING
Use role playing and exercises to enhance understanding and retention.
TECHNOLOGY
Use technology in our programs, including video, voice recorders, and digital perception analyzers.
REINFORCEMENT
Provide post-training “dripfeed” reinforcements to help ensure action plans are achieved.
INTEGRATION
Integrate Encompass-CX and consulting services into training programs when desired.
WHY BROOKESIDE
We all want our employees to excel at their jobs. At The Brookeside Group, we have over 30 years of experience helping organizations achieve this.
We’ve learned that in most cases, training doesn’t work – not unless 18 factors are considered when seeking lasting behavioral change.
To achieve real change, think Head, Heart, and Hands.
WORKSHOPS
Whatever your training needs – to create great managers, strengthen client relationships, or improve sales – Brookeside can meet them.
SALES
“You should all be proud of what you’ve created – its impact on our sales efforts will be measured for years to come.”
CLIENT SERVICE
“This class allowed me to see the world from my customers’ perspective for the first time. I will now focus on the benefit my client receives rather than the product I am selling – a big shift.”
MANAGEMENT
“The exercises in the class showed the strengths and weaknesses in my own performance. The mix of training with input followed by exercises was very valuable for me.”
TEAMWORK
“I really enjoyed taking the class and have been able to apply much of what I learned.”
FEATURED PROJECT
A Fortune 500 financial services company significantly improved its training for new managers.
READ ABOUT IT
ENCOMPASS-CX
Insight in Action: We use our partner’s patented customer relationship assessment and improvement tool in training.
CHECK IT OUT